1. When refunds apply
Refunds are calculated according to our Cancellation Policy. Any amount due to you after cancellation charges and non-refundable costs is refunded as described below.
2. How refunds are paid
- Refunds are made to the same account or method you used to pay, unless we agree otherwise in writing.
- We aim to process refunds within 14 working days of confirming the amount due. Your bank or provider may take extra time to show the money in your account.
- Bank, card and transfer charges are deducted from the refund.
3. Non-refundable items
- Gorilla and chimpanzee permits once issued, subject to Uganda Wildlife Authority rules
- Flights, according to the airline's fare rules
- Lodge or hotel bookings with non-refundable terms that we told you about when booking
- Visa fees and other government charges
4. Unused services
No refunds are given for parts of a trip you choose not to use once your trip has started, such as meals, activities or nights at a lodge.
5. If something goes wrong
If you are unhappy with any part of your trip, please tell your guide or contact us straight away so we can try to put it right while you are travelling. Complaints after the trip should be sent in writing within 30 days of your return.
Questions?
Contact us on +256 749 211 379, by WhatsApp or at sirkongtour12@gmail.com.